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Emails containing branding from both your company and Trustap help build user confidence."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The following is an example co-branded email."]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/cobrand.ebbe7f1663b983b770661e7667dbfab9e935590be861580129840e0942ba0c73.b481e8c4.png","alt":"Co-branded email including brand name in body","withLightbox":true,"width":500},"children":[]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Co-branding is available in two parts."]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your company logo  and  company name in the email heading."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your company name in the email body."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can choose to add either or both options to your emails."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To enable your co-branded email, contact your Trustap integration specialist with the following details."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your preferred branding option (company name in body, company logo and name in heading, or both)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your preferred company name as it should appear in the email."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["A link to your company logo. We support Favicons (.ico), JPG, and PNG (preferred)."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"testing","__idx":13},"children":["Testing"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["For testing webhooks, refer to the ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/v1.0/concepts/webhooks#testing"},"children":["webhook test"]}," guide."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["For testing email notification, we recommend the following.",{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Use an active test email account during integration."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Follow step 1 to step 5 in either ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/v1.0/guides/transactions/online/online-int-path-cc"},"children":["online"]}," or ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/v1.0/guides/transactions/face-to-face/face-to-face-int-path-cc"},"children":["face-to-face"]}," transaction flow guides to trigger an email."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Watch your inbox for email samples."]}]}]}]}]},"headings":[{"value":"Emails","id":"emails","depth":1},{"value":"Online transaction emails","id":"online-transaction-emails","depth":2},{"value":"Payment","id":"payment","depth":3},{"value":"Tracking","id":"tracking","depth":3},{"value":"Complain","id":"complain","depth":3},{"value":"Funds released","id":"funds-released","depth":3},{"value":"Face-to-face transaction emails","id":"face-to-face-transaction-emails","depth":2},{"value":"Payment","id":"payment-1","depth":3},{"value":"Cancel","id":"cancel","depth":3},{"value":"Payment reminder","id":"payment-reminder","depth":3},{"value":"Complaint","id":"complaint","depth":3},{"value":"Funds released","id":"funds-released-1","depth":3},{"value":"Customization","id":"customization","depth":2},{"value":"Testing","id":"testing","depth":2}],"frontmatter":{"seo":{"title":"Notifications","description":"Learn how Trustap notifies users and systems via emails and webhooks during a transaction.","meta":[{"name":"robots","content":"noindex"}]},"excludeFromSearch":true},"lastModified":"2026-04-22T08:41:41.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/v1.0/concepts/emails","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}