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account."]}]},{"$$mdtype":"Tag","name":"tr","attributes":{},"children":[{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Refunds"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Buyers"]},{"$$mdtype":"Tag","name":"td","attributes":{},"children":["Funds returned to the buyer's original payment method after a cancellation or accepted dispute."]}]}]}]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"payouts","__idx":3},"children":["Payouts"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["A payout transfers released funds from Trustap to a connected bank account."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"payout-schedules-by-user-type","__idx":4},"children":["Payout schedules by user type"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["eCommerce sellers. Receive payouts for completed sales. Choose instant payouts after each transaction, or consolidated daily or weekly payouts."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Platforms. Receive consolidated payouts for accumulated platform commission fees, typically monthly or bi-weekly."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Marketplace sellers. 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Total funds currently in a client's balance."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["On the way to your bank"]},". Funds currently being transferred to a client's bank account. This amount may be lower than the total balance because recently received funds will be included in a future payout."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Expected to arrive"]},". Estimated date range for funds to arrive in the bank account."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"refunds","__idx":7},"children":["Refunds"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Trustap processes refunds when a transaction is cancelled or when a dispute is resolved in the buyer's favor. Refunds are only processed after the buyer has completed payment."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Buyers can only raise complaints during the complaint period. This period starts after a buyer confirms delivery and ends after the set duration (24 hours by default)."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["To report a transaction that stops progressing, use the order issues feature. For example, a buyer can submit an issue if you do not receive a package marked out for delivery."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"direct-cancellation","__idx":8},"children":["Direct cancellation"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Either party can request a cancellation, but handling differs by role."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Seller cancels. Immediate approval. 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Triggers a Trustap review before funds a refund."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Use ",{"$$mdtype":"Tag","name":"code","attributes":{},"children":["Trustap-User"]}," to define who is cancelling the transaction."]},{"$$mdtype":"Tag","name":"CodeBlock","attributes":{"data-language":"curl","header":{"controls":{"copy":{}}},"source":"curl -i -X POST \\\n  -u '<API_KEY>:' \\\n  'https://api.test.trustap.com/v2/transactions/<transaction_id>/cancel' \\\n  -H 'Content-Type: application/json' \\\n  -H 'Trustap-User: <user_id>' \\\n  -d '{\n    \"reason\": \"out_of_stock\"\n  }'\n","lang":"curl"},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"buyer-disputes","__idx":9},"children":["Buyer disputes"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"order-issue-before-handover","__idx":10},"children":["Order issue (before handover)"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["A buyer submits an order issue for transaction problems that occur after payment confirmation, but before shipping or handover confirmation."]},{"$$mdtype":"Tag","name":"CodeBlock","attributes":{"data-language":"curl","header":{"controls":{"copy":{}}},"source":"curl -i -X POST \\\n  -u '<API_KEY>:' \\\n  'https://api.test.trustap.com/v2/transactions/<transaction_id>/submit_order_issue' \\\n  -H 'Content-Type: application/json' \\\n  -H 'Trustap-User: <buyer_id>' \\\n  -d '{\n    \"category\": \"item_not_received\",\n    \"description\": \"Package has not shipped after 7 days.\"\n  }'\n","lang":"curl"},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":4,"id":"complaint-post-handover","__idx":11},"children":["Complaint (post handover)"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["After delivery or handover, buyers can raise a complaint if the item or service is not as expected. 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